Sunday, 8 February 2009

A Peek Into the Near Future of Electronics Technology

by: Terry Mitchell

How long do you think DVDs have around? 20 years? 10 years? Actually, they have only been around for about eight years, but it seems like they have been around much longer. Many of us can hardly remember life before DVDs. That can be attributed to how rapidly we can become acclimated to some innovations in electronics technology. I believe there are other electronics technologies, either just getting ready to take off, not widely available yet, or just around the corner, that are going to become adopted just as quickly in the near future.

Once such item is Voice over Internet Protocol, also known as VoIP. This innovation renders the whole concept of long distance virtually obsolete. It bypasses the traditional telephone company infrastructure and delivers phone service over a broadband internet connection to a regular phone. Similar to cell phones, this service is purchased based on a fixed and/or unlimited number of minutes. However, geographical divisions are generally made by country or continent, rather than by local calling areas or area codes. For example, a typical VoIP contract in the U.S. would stipulate unlimited calling to North America and 300 monthly minutes for calls to everywhere else. Unlike cell phone service, you are not charged for incoming calls. With VoIP service, area codes are not much of an issue, although you still must have one. However, some providers offer plans in which you can select any area code in your country or continent! The area code you choose mainly comes into play for those with traditional phone service who make calls to you. If you pick a California area code, for example, someone calling you from a traditional phone line would be billed as if they called California, even if they lived next door to you in New York.

One of the major advantages of VoIP is that it is less expensive than traditional phone service. Since it bypasses most of the phone companies' infrastructure, it also bypasses many of the taxes associated with it. So far, Congress has maintained a hands-off approach when it comes to taxing VoIP services. Most of the major phone companies are either now offering VoIP or plan to start by mid-2005. However, there are some smaller companies that are offering it at a much lower cost. Vonage (www.vonage.com) is a small company that was one of the pioneers of VoIP. Lingo (www.lingo.com) and Packet8 (www.packet8.com) are two other small companies offering VoIP at a cut-rate price.

Another such technology is Broadband over Power Line, or BPL. Already in wide use in many other countries and currently being tested in the U.S., BPL is the delivery of broadband internet service over traditional power lines. A computer is connected to a special modem which is simply plugged into an electrical outlet. This kind of service could prove useful for those who cannot get traditional broadband services like cable modem or Digital Subscriber Line (DSL), as almost everyone has access to electricity now. Once refined, BPL could eventually prove to be cheaper and faster than these more established services and attract away some of their customers. By the way, be careful when you’re discussing BPL and make sure people don’t think you’re saying, “VPL.” Otherwise, you might encounter quite a bit of snickering!

While we're on the subject of broadband internet services, several technologies just around the corner are going to make them much faster than they are today. The typical download speeds for broadband ranges from 1.5 to 10 megabits per second (mbps) today. Within the next year, speeds of 15-20 mbps will be available to the average consumer. Then, shortly thereafter, speeds of up to 25, 50, 75, and even 100 mbps will be available in some places. In the not-so-distant future, speeds of 25-100 mbps is will be quite common. "Fast TCP", which is currently being tested, has the potential to turbo-charge all forms of currently available broadband internet connections without requiring any infrastructure upgrades. It will better utilize the way in which data is broken down and put back together within traditional internet protocols.

All the major phone companies are currently in the process of replacing their copper wires with high capacity fiber optic lines. One example is Verizon's Fiber-to-the-Premises (FTTP) initiative. Fiber optic lines will greatly increase the amount of bandwidth that can be delivered. Fiber optics will allow phone companies to deliver video, either via a cable TV-type platform or a TV over Internet Protocol (TVIP) platform (see my October 7 column), and faster DSL speeds. At the same time, the phone companies are working with Texas Instruments to develop a new, more technically efficient form of DSL, called Uni-DSL. Eventually, the current internet as we know it will be scrapped and completely replaced with a whole new internet called "Internet 2." This new internet is expected to provide speeds of up to 6000 times faster than current broadband connections!

Another technology item that you've probably heard a lot about recently is digital television. Digital TV uses a different wavelength than traditional analog TV and has a much wider bandwidth. It also has a picture that never gets "snowy" or "fuzzy." If the signal is not strong enough, you get no picture at all, rather than the fuzzy picture you sometimes get with analog. In order to receive digital signals over the airwaves, you must have a digital TV set (one with a digital tuner inside) or an analog TV with a set-top converter. Cable and satellite TV also use digital formats, but unlike broadcaster signals, their non-High Definition digital signals are automatically converted to a format an analog TV can process, so a digital TV or converter is not needed. High Definition Television formats, even on cable to satellite, require a digital TV or a converter (more on High Definition later).

All broadcasters are now doing some broadcasts on their digital channels in addition to their normal broadcasts on their analog channels, but they were originally supposed to completely convert over from analog signals to digital signals by the end of 2006. However, there is an exception that allows them to wait until 85% of the television sets in their market are digital. This could take 10 years or more to happen. Congress and the FCC are now looking at imposing a hard deadline on all broadcasters to convert to digital signals by 2009. Once they all convert to digital signals, their analog channels will taken back by the FCC and used for other purposes like emergency signals.

High Definition Television (HDTV) is one possible use of digital signals. HDTV uses the entire digital bandwidth and is the crystal clear format you've probably seen on TVs in electronics stores. It has no visible lines on the screen. Someone once described it as being like "watching a movie in the theater." Keep in mind that all HDTV is digital, but not all digital is HDTV. Along those same lines, not all digital TVs are HDTVs. Since digital TVs are very expensive and those with HDTV capability are even more expensive, consumers really need to keep this in mind.

The other possible use of digital signals is channel compression, often referred to as "multicasting." Non-HDTV programming does not utilize the entire width of a digital signal. Therefore, it is possible to compress two or more channels of programming into one digital signal. Satellite and cable operators do this all the time with their non-HDTV digital channels, but this process is transparent so many people don't realize it. Many broadcasters plan to use their digital signals this way during times when they are not being used for HDTV programming. For example, some plan to air all news and all weather channels in addition to their regular channels of programming.

TV recording and playback technology is changing as well. DVD recorders, which debuted about four years ago, have now become affordable to the average family. A couple of years ago, they were priced above $1000, but now you can get them for around $250, in many cases. The main sticking point now with DVD recorders is that not all of them will record/play all three of the competing formats: DVD-RAM, DVD-RW, DVD+RW. They will have difficulty gaining wide acceptance from the public until one format is settled on or all recorders can record and play all three formats.

One the other hand, digital video recorders (DVRs) and personal video recorders (PVRs), just two names for something that is really the same thing, seem to be gaining quickly in popularity. DVRs/PVRs utilize a hard drive to record programs, without the need for discs or tapes. DVRs/PVRs with larger hard drives are becoming available and less expensive all the time. These devices can record one show while you are watching another. They can record more than one show at a time. They allow you to watch the part of a show that has already been recorded while the remainder of that show is still being recorded. They allow for easy scanning, searching, and skipping through recorded programs and even allow you to skip commercials with one touch of a button. They allow you to pause live programs while you answer the door or go to the restroom and then pick up where you left off when you get back. With these devices, recording can be automatic, i.e., you can program them to automatically record every episode of your favorite shows, no matter when they air. You can also have them automatically find and record programs that match your interests. In addition, video can be automatically downloaded to the device via a phone connection. TiVo, the leading brand in the industry, has announced that it will be teaming up with Netflix next year to allow downloading of movies on demand via a broadband internet connection (see my October 7 column for more details).

DVRs/PVRs are becoming so popular that cable and satellite TV providers have begun including them as add-ons to their receivers, either at no extra cost or for a small additional monthly fee. About the only shortcoming of DVRs/PVRs is the fact that they can't play pre-recorded DVDs or tapes, so you would still need your DVD player or VCR if you rent or purchase movies. However, hybrid devices which combine DVRs/PVRs with a DVD player/recorder and/or VCR are now hitting the market. Those devices would not only get rid of that problem but would also give you the option of permanently transferring a recorded show/movie from a hard drive to a recordable DVD.

Flat screen and flat panel TV technology is also starting to boom. Many people are confused about the difference between flat screen TVs and flat panel TVs. Flat screen TVs use the old cathode ray tube (CRT) technology for their picture tubes and are therefore bulky like traditional TV sets. However, they are different from traditional TV sets in that they have a flat screen. They deliver a picture that doesn't have as much glare as traditional, more round screens. Also, the picture will look the same to everyone in the room, no matter where they are sitting. The picture on a traditional screen looks distorted when viewing it from an angle.

Flat panel TVs, on the other hand, utilize either liquid crystal display (LCD) or plasma technology instead of the old CRT technology and are generally just a few inches thick. Many of them can be hung on a wall. In fact, flat panel TVs that are flatter than a credit card will be coming soon! What's the difference between LCD and plasma? LCD is generally used for flat panel TVs with a display of less than 30 inches and usually has a brighter picture and better contrast than plasma. LCD is used for flat panel computer monitors as well. Plasma is generally used for flat panel TVs with a display of more than 30 inches and has a better color range than LCD. Plasma is becoming more common as TVs get bigger and flatter.

Although I'm not so sure about this one, I will include "entertainment PCs" because of their tremendous potential to revolutionize home entertainment. The concept of "entertainment PCs" is being hailed right now by both Microsoft and Intel. In fact, Microsoft has developed a special operating system for them. They could be used as the hub for all home entertainment and could enhance a family's experience of television, radio/music, and internet and actually help to combine all of these into one. They could be used to download content from the internet and play it on a TV. They could provide such sophisticated TV recording interfaces that VCRs, DVDs, and DVRs/PVRs could all eventually become obsolete. In addition, they could be a better source for photograph and home video editing and processing than regular PCs. With that being said, I'm not so sure that people will be willing to accept PCs as a source of home entertainment. Bill Gates begs to differ and is willing to put his money where his mouth is.

Obviously, not all of the cutting edge electronics technologies mentioned above will meet with great success. Some of them might actually go the way of Betamax, digital audio tape (DAT), and DIVX. However, many of them are sure to catch fire and become such an intricate part of our everyday lives that we'll wonder how we ever got along without them. Which ones will they be? Only time will tell.

About The Author

Terry Mitchell is a software engineer, freelance writer, and trivia buff from Hopewell, VA. He also serves as a political columnist for American Daily and operates his own website - http://www.commenterry.com - on which he posts commentaries on various subjects such as politics, technology, religion, health and well-being, personal finance, and sports. His commentaries offer a unique point of view that is not often found in mainstream media.

terrymitchell@verizon.net

20 Tips for Creating a Customer-Friendly Web Site

by: Christopher Smith

What annoys an Internet user the most? A quick unscientific survey of a local Internet café suggests the top three turn-offs are:


  • Sites that are very slow to download;

  • Ones that are confusing to use;

  • Sites that do not contain the promised information;

The single most common reaction to sites like these is that the visitor very quickly moves on to another web site. Clearly, if you get things wrong there is usually no second chance.

How can you avoid this happening to your business? Well, here are twenty tips to help you when designing or redesigning your company’s web site.

Start with a clear understanding of the purpose of your site.

Is the aim of your site to sell, entertain, or inform? The design of your site should be consistent with its purpose. The requirements for a site selling software online will be very different from say the web site of a local community newspaper.

Plan the site with the customer in mind.

Imagine how your customers (existing and prospects) will use your site. Consider their reasons for visiting and their needs. Something that looks logical to you may not appear so to a first-time visitor.

Design for cross-browser compatibility.

Although Internet Explorer dominates, do not overlook those people who use alternatives such as Mozilla, Opera and Netscape. Make sure your site can be viewed in other browsers; that way you will not unintentionally reduce the number of visitors to your site.

Choose simplicity over complexity.

Unless you are a design company showcasing its skills, keep things simple. Visitors (especially frequent ones) may not be impressed by your complex animated graphics especially if they serve no apparent useful purpose. Make it simple for visitors to get to the content – that is what most of them are coming to your site for anyway.

Make the navigation intuitive and easy to use.

This is probably one of the two most important aspects of designing a web site, the other being content. Make your site’s navigation logical and clear. Ensure the most important and most often-accessed information is easy to find. Link names should be concise and self-explanatory. Test navigational links to make sure they work and keep them up-to-date.

Your site should be as visually appealing as possible.

Visual appeal is subjective but the design of your site will undoubtedly influence customers’ perceptions of your business as a whole. An uncluttered layout, careful choice of font size and colors and appropriate use of graphics and images should go a long way to ensuring your site creates a good impression of your business.

Apply a consistent design or ’look and feel’ to your site.

Keep design consistent across your site unless you want your visitors to ask themselves whether they have wandered into another company’s site by accident.

Integrate your web site design with your offline branding.

For many, the Internet is still an alien environment so reassure your customers by applying the same branding online as you do offline. After all, if you have spent a lot of money building your brand why spend more appearing to build an entirely different online brand (unless, of course, this is your intention).

Keep page size manageable to ensure speedy downloads.

Online visitors’ patience is measured in milliseconds and not everyone has hi-speed or broadband Internet connections. So, keep page sizes within reasonable limits to ensure that they download quickly. Optimize graphic size and avoid putting an image on a page unless it adds something for the visitor.

Ensure your site’s content reflects its purpose.

If yours is a sales site for example, ensure that your content concentrates on selling. Stay focused and avoid the temptation to upload content that is not relevant to your web site’s purpose.

Enable quick and easy location of information.

Quite simply, most customers will quickly leave your site if they cannot locate the information they are seeking. Internet users increasingly require information to be instantly available and there is no shortage of other sites eager to take business from you. Think what information customers are likely to want and do not hide it away.

Make sure content is relevant, accurate and up-to-date.

Provide accurate and relevant content and keep it up-to-date. Failure to do this will make your company look inefficient and reflects badly on your customer service levels. Search engines also appreciate content that is updated regularly.

Encourage interaction.

Get visitors to interact with your site and spend more time on it. Make a visit an interesting experience for them by including useful online tools, etc. Just make sure they are relevant to your site.

Personalize your site.

Depending on the technology you have available to you, it may be possible to greet visitors to your site by name and serve up content tailored specifically to their needs. If you can do it then do so.

Invite dialogue.

Give your customers the opportunity to contact you via email, online forms, a call-back/call-me facility, web chat, etc. Ask for their feedback via online surveys and feedback forms. Invite them to subscribe to a customer newsletter.

Acknowledge customer contact.

It is common courtesy to say ‘thank you’. Very little effort is required to set up an email auto-responder. When requiring customers to complete and submit a form, make sure there is a ‘thank you’ page or pop-up. It reassures the customer that you have received their communication and does not leave them wondering whether or not your site is working properly.

Make it a ‘seamless’ experience.

Aim to give customers the same level of service online as you give them offline. Your goal should be to facilitate the customer’s interaction with your company and allow them to choose how to do business with you. You know that customers are your most valuable asset and that retaining them is vitally important.

Give your customers support.

Reassure visitors to your site by providing elements such as help pages, FAQ’s, a site map, terms of use and a privacy policy. They will appreciate it.

Inspire confidence.

Ensure that your site works properly and its content is up-to-date. Check error messages make sense and forms and data entry fields are logical. Get someone to proofread your site and spot any grammatical and spelling mistakes. The quality of your site tells customers a lot about the quality of service they can expect from you.

Get to know your customers.

Learn as much as you can about your customers and the way they use your site (and, if you can, find out how they use your competitors’ sites). Then use this learning to improve your site and increase your return on investment.

The number of web sites is growing every day and now just about anyone can create one. If you want your site to stand out from the rest, plan it carefully and design it with your customers in mind. Far too many web site owners just do not bother.

Christopher Smith is owner of YourSiteAssessed.com (http://www.yoursiteassessed.com) and President of eNewsWriters, Inc. – a company which writes customer newsletters for businesses (http://www.enewswriters.com).

3 Reasons Why Medical Billing Software is Leading the Way

by: Joe Miller

Since technology changes so quickly, it is hard to begin by saying “in the old days . . . ,” but that seems to fit the best. In the old days, medical companies, service providers, and almost any other business which used automated billing enjoyed the convenience of logging on to a database (or several, they the company had multiple offices) and processing their billing statements. This “old way” required IT and servers, and is actually still the current way for most businesses.

Somewhere along the way, medical billing software was developed to process billing without logging on to multiple databases, without having IT, and without crowding the server. This medical billing software is not only cutting edge, but it is also a miracle because it comes without a large set-up and usage expense. Soon, all companies will be marching to the beat of the new medical billing software drummer.

Let’s explore the differences between the “old way” and the new by looking at the 3 reasons why medical billing software is leading the way in corporate software.

Connection

The “old way” was convenient for its time, but that time may soon be gone. It consisted of a different database for each office, which meant that if your business had 3 offices, you would have had to log on to 3 different databases to process your billing statements and close at the end of each day.

Using only a broadband connection, “the new” way connects you to an unlimited number of databases at once, allowing you to manage all of your accounts with clients, providers, etc., all in one connection.

In addition, with the same technology now available with medical billing software, you can connect to a secure server from anywhere with a broadband internet connection. You can work from home, the hotel, or anywhere else on a secure account that can only be accessed by those whom you authorize.

Capacity

The “old way” was to have separate applications for every function your business needed to perform. For example, records of clients, customers, providers, or patients, would each be kept in separate files in multiple databases. Then, to track appointments and schedules, your business would probably have had to open a whole new application.

Now medical billing software has one system for all of the functions your business needs to perform, not just to process medical billing statements. Log on; track your provider records and schedules, your client records and schedules, and your own financial records and schedules, all in one place.

Security

The question that runs through the minds of every thoughtful business when a new technology that claims to guard so many important and sensitive documents is, “Is this secure software?”

The answer is “yes,” because this advanced medical billing software backs-up, protects, and secures all data on HIPAA-compliant servers, which are accessible only to those whom you authorize.

New medical billing software is also a pioneer in financial security because the software does not require large start-up costs; it is billed the same way it is used: month to month.

Businesses can benefit from the technology medical billing software now has to offer. It has been said that the greatest breakthroughs come at the intersection of two different disciplines. Medical billing software has made a breakthrough in combining business skills with medical practice and providing medical billing software that not only meets medical billing needs but also provides a template for software that any business could benefit from.

About the Author

Joe Miller is specialist in online advertising. For more information on medical billing software, please visit AdvancedMD.com.